Please review the following policies. If you have any questions, don’t hesitate to bark!
CURRENT REGISTRATION INFORMATION: It is vital that we have your current information. If you have any change in your registration information, please contact us right away.
NOTIFICATIONS: We will notify you by phone, email or door tag of any changes in service or issues that we encounter.
WEATHER: We will do our best to be there for you rain or shine. However, please be aware that adverse weather conditions such as heavy ground covering snow, heavy rain, extreme winds or lightning may delay your pickup until the following week. Yes, we charge for missed pickups because pet waste will accumulate at the same rate, and when the weather and the ground are clear the accumulated waste will all be removed at no extra charge.
GROUND CONDITIONS: Along with the weather, poor ground conditions such as snow, ice, mud or fallen leaves and other debris may limit our ability to pick up waste. Again, any waste missed due to snow, ice or mud will be removed as the ground clears. We will not be digging up your yard or chiseling ice to obtain frozen waste. We also request that you not let your grass get too tall, and keep known “potty areas” reasonably free of yard debris.
About Landscape Rock: Please note that the landscape rock areas of your yard present a special cleanup problem – it is much harder to sort waste out of rock than out of grass, and we may end up removing some rock along with the waste. We’ll do our best to give you a quality cleanup but want you to be aware of the pitfalls of rock yards.
ACCESS: Please make sure that your gate or other yard access is unlocked (or that you make arrangements) and free of blockage. If we can’t get into your yard, we will notify you as above.
DOG AGGRESSION AND BEHAVIOR ISSUES: We love dogs and are glad to meet, greet and treat them, but for everyone’s safety we require that dogs with aggression issues be kept indoors or crated for our visits. A confrontation with an aggressive dog may result in immediate cancellation of your service. Please be candid with any other behavior or health issues we may encounter (is your dog excessively timid, doesn’t like men, newly rescued, blind or deaf, etc?) as this information will help us to be a better friend to your dog and to provide you with better service.
PET HEALTH: We’re not veterinarians but we would like to mention a few things. We strongly recommend that you feed your dogs a high quality diet. Some chows may be cheaper, but you’ll find that a premium dog food makes for healthier dogs. As an additional benefit, a high quality diet improves digestion, creating smaller, less frequent stools. Also, please make sure that your pets are up to date on all appropriate vaccinations and health maintenance.
CATS: We love cats just as much as we love dogs. If you have an outdoor cat in the yard along with your dog, we’ll be glad to pick up any visible kitty poop for no additional charge. For any other cat services, please give us a call. We'll be glad to discuss your needs and give you an estimate.
HOLD SERVICE: Please call or email if you need to hold your service for vacation or other occasions when you and your pets may be gone from home. If your pets remain home in the yard during your absence, for example with a pet sitter, we will continue service as usual. Any pickups on hold will be credited on your next billing.